Privacy Policy

Privacy Policy for Softmint Digital Services Pvt Ltd 1. Introduction Softmint Digital Services Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to our WhatsApp Business API solutions, bulk messaging services, and customer support automation. 2. Information We Collect Personal Information: We may collect personal information that you provide to us, including your name, contact information, and business details. Usage Data: We collect information about how you interact with our services, including usage statistics, IP addresses, browser types, and operating systems. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, track usage, and analyze trends. 3. How We Use Your Information We use the information we collect for the following purposes: Service Provision: To deliver and manage our services, including processing transactions and providing customer support. Improvement: To improve our services, conduct research, and analyze usage patterns. Communication: To send you updates, newsletters, and promotional materials related to our services. Legal Compliance: To comply with legal obligations and enforce our terms and conditions. 4. Sharing Your Information We may share your information with: Service Providers: Third-party vendors who assist us in operating our services and performing business functions. Legal Authorities: When required by law, or to protect our rights, safety, or property, or that of others. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 5. Data Security We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet or electronic storage is 100% secure. 6. Your Rights Depending on your location, you may have the following rights regarding your personal information: Access: Request access to the personal information we hold about you. Correction: Request correction of any inaccurate or incomplete information. Deletion: Request deletion of your personal information, subject to legal and contractual obligations. Objection: Object to the processing of your personal information for specific purposes. 7. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you if the changes are significant. Your continued use of our services after such changes indicates your acceptance of the revised Privacy Policy.